22 March 2015
I made my way to Jacksonville on the coast of Florida after very good meals the last two nights, at Dovetail in Macon and at Cypress in Tallahassee. This Sunday evening I was hoping for a hat-trick at Orsay, a highly-rated place just west of the water not far from where I was staying. I may have been spoiled after the last two nights!
I limped into the restaurant as the tendonitis in my right foot had not improved much; it was seriously exacerbated sprinting through that crap-hole glorified bus depot called Atlanta Hartsfield Airport a few days ago thanks to incompetence by Delta’s staff there. No fun sprinting from one terminal to another when you are stuck on your first flight because they can’t connect the jetty, and they’re boarding your second flight already in another terminal!
Orsay this Sunday night was buzzy and busy, but they said it was better to serve me from a table than the counter/bar. The layout of the place was a little odd, and I was placed next to a sofa that belonged in a lounge instead of a restaurant. In fact, I can’t quite tell what this place wants to be, a restaurant or a lounge — or both. I learned this to my detriment…
Things began okay, although the place was noisy with folks who have been drinking for a bit apparently. All it takes is 1 loud table of people laughing like it’s the end of the world… But I digress. I ordered my dinner and enjoyed a cocktail as I tried to relax.
The first sign things went bad is when both my starters — one cold, one hot — arrived simultaneously… I obviously told them to put the hot one under a lamp while I ate the cold one… Not very complementary! They didn’t see what was wrong with that!
The local shrimp cocktail was okay, nothing special. After I finished it the other starter arrived…
Yes, escargots. You see how this would not mix at all? And well, they forgot to put it under a heating lamp as it was barely warm and the mushroom sauce was starting to coagulate. And worse, which is not a fault of the FoH cock-up or the lack of heating lamp, the escargots were not seasoned at all. Ugh… I actually abandoned this and told my server to have the kitchen try it to see what went wrong…
They offered to take it off the bill but I ate most of them so that wasn’t cool, so I said don’t worry about it. And, they took that very literally. They didn’t even comp my coffee afterwards…
My main course, the duck breast, was actually truly very good. Fantastic sourced duck, cooked very well. Clearly you got an unbalanced kitchen and there’s seriously weak links in the line back there, along with some strength. It’s a shame that I was quite unhappy with the entire experience already, and the lounge-cum-restaurant thing is wearing on me.
I didn’t bother with a dessert and had enough of this place. Too bad, the duck was excellent. But I thought this place is way full of themselves, and the poor performance by both FoH and kitchen will not be worth further comment than this review.
Clearly this is a place I won’t every try again. James Beard, you tricked me again. If a nominated chef’s team can’t execute, I don’t see the point of a nomination… JB nominations are turning as avoidable as Tripadvisor top restaurants…
Orsay
3630 Park Street
Jacksonville, Florida